Business Live Chat Service

Your burning questions

FAQs

• How does the overflow service work?

  It’s simple. When you’re logged in, chats will be directed straight to you. If you sign out, make yourself unavailable, or reach your chat limit, any new chats will be looked after by Moneypenny.

• How do you get to know my business?

  The more we know about your business, the better we can serve your customers. Whenever you want to update us or make any changes, we’re only a call or email away. You also have access to your own secure portal. From here you can amend shortcut responses you’ve suggested we use, view reports, look through historic chats, update how Live Chat looks on your website and much more.

• How does your pricing work?

  We don’t do hidden setup fees or admin charges. Our flexible pricing plans include bundles of chats so you’re only paying for what you need.

• Am I tied into a long-term contract?

  No - we know you don't want to be tied into a long-term contract. After the one week trial there is a three month minimum contract. Thereafter, we require one month's notice to close your account from the date of your next invoice.

• Can I customize my chat window?

  Yes, you can. We make sure your chat window design works with your website when you join us. Going forward, you are able to make any further changes yourself via your secure portal.

• Can I have proactive chats?

  Absolutely - they're the best way to maximize the value of having Live Chat on your website. We work with you to set these up when you join us. After this time, you can switch this facility on or off as and when required.